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The first and last goal of "Final" is to achieve the best in order to achieve the satisfaction of our valued customers, so we followed an easy policy in the process of returning and replacing new products and used equipment, and we only own high-quality items and original international brands registered with the Ministry of Commerce. In the Kingdom of Saudi Arabia, which were all subjected to examination and scrutiny in order to reach the comprehensive quality.
The customer must submit a return request within 3 working days only from the date of receiving the product, under the condition of non-use and the concern for the quality and technical integrity of the product from any defect resulting from misuse.
We refund all products that do not fit the description or are defective / damaged upon arrival, and all items that were not delivered within "3 working days" within the Kingdom of Saudi Arabia. "14 business days" outside Saudi Arabia from the date of shipment are automatically eligible for a refund. Please take into consideration that due to the current emerging conditions due to the Coronavirus "Covid-19", the arrival of the product may be slightly delayed in your area.
The entire invoice amount will be credited as a balance with us in the client's wallet, which he can use in any other purchase order.
In the event that the customer does not want to use the balance for another purchase, our team will contact us in order to follow up with him to recover the value of the amount and transfer it to your bank account or credit card, bearing in mind that the customer will be charged the shipping costs and bank transfer fees according to the policy of the banks in his region, whether In the Kingdom of Saudi Arabia or outside Saudi Arabia.
Non-defective items are returned within "10 business days" maximum from the date of purchase with original receipt, blank warranty card, new condition and original box.
We in "Final" store accept a request to return and exchange defective items from a factory defect within "3 working days" only from the date the product was delivered, regardless of the reasons behind the return. You can return any product as long as the item has not been used, and in the same condition upon delivery, free from breakage, scratches, or any defect mentioned, and in the event that the product is new, all the original packaging in which the product arrived must be intact.
No exchanges or returns (unless factory defective) on film, photo paper batteries, printers, gift cards, special required items, or items marked "as is"
In the event that the products arrived with missing items, a factory defect, the customer must inform us directly and contact the customer service team within a maximum of 24 working hours on WhatsApp number 00966502220272 with specifying the order number, product name and reason for return to ensure a full refund / replacement, knowing that it will not Accept any request for return and exchange after the period specified above.
We require a working tracking number for all refunds that have been requested, once the tracking number indicates that the parcel has been delivered to us, and we have verified the condition of the product, we will refund the amount of the items returned.
The customer is responsible for the safe return of the product, and the customer is responsible for all shipping, handling and packaging costs for the products that have been returned by the customer, unless the product has a manufacturing defect and this has been confirmed by our inspection team, in this case we bear in Shop "Just Light" all shipping costs.
All return items are individually processed and verified, after we receive your returns, we will refund you the amount of items refunded to you in cash or credit card.
You must keep all original packaging until problem is solved, take out and inspect all merchandise carefully. Please do not damage the manufacturer's packaging.
Do not fill out manufacturer's warranty cards until you are absolutely sure you want to keep the product.
We cannot accept returns of products with completed warranty cards for damaged or lost side items.
Do not throw away any packing materials such as boxes, instructions, accessories, bags, etc. until you are absolutely sure that you want to keep the equipment.
Read all instruction manuals before testing the equipment received.
Final will not be liable for any consequential or accidental damage resulting from the sale or use of any merchandise purchased from us. Our only responsibility is the monetary value of the merchandise.
New equipment and items include a 6-day "month" warranty from the time of purchase that is free from defects such as breakage, damage due to misuse.
Used equipment includes a "30 days" warranty from the time of purchase. Used items returned within 14 days are eligible for refund or exchange, but are subject to a restocking fee (unless defective). Defective returns will be examined to ensure they meet our used damage / misuse warranty policy.
Full cashback
Full refund of store credit
Partial cashback
Refund part of the store credit
Return the item for a full cashback
Return the product for store credit
Return the product for a new, similar item.
All returns and exchanges are reviewed and processed within 5 business days from the date the order was submitted.
Final promises to deliver items and equipment to the customer as soon as he signs the receipt.
"Final" is bound by the terms of the lease agreement and without prejudice to the tenant's right to rent the equipment during the term of this agreement.
The lessee declares that he has fully inspected the products subject of the contract and that he received them in good condition and is aware of their suitability for use, and he is responsible towards the company for any damage or damage to the materials.
The lessee agrees to return the equipment at the end of the contract in the same condition in which it was delivered.
The lessee is responsible at his own expense for all expenses necessary for the maintenance and repair of any damage to the rental equipment.
The lessee must accept a promissory note for the value of the leased equipment as a guarantee in case the equipment is lost or stolen.
The tenant is required to show the original identity and verify his data through the platform.
To return items to us, you must submit a return request and await approval and directions before shipping your item back. Items that are returned to us without following this procedure may be returned to you.
Recharging the product is the responsibility of the customer unless it is by mistake.
Pack the return items inside the original product box. Do not deform the original manufacturer's packaging.
Items should include the original receipt, or at least the invoice number and reason for the return. We highly recommend using a trackable shipping method with both insurance and signature required.
We are not responsible for packages lost in transit on the way back to us.
In the event that you did not receive your request within the above specified period depending on your region, send an email to us on or directly contact the customer service team on WhatsApp 00966502220272 with the inclusion of your order number and a brief explanation of the situation.
Please be aware that providing us with all information necessary for shipping and order delivery is always the responsibility of the customer. That is, if the delay is caused by your submission of the wrong address, the customer in this case cannot refund or resend the order.
Our valued customers should review this exchange and return policy permanently, and we have the right to amend it at any time.
The changes will take effect as soon as they are posted on our website, knowing that if we make any material changes to these policies, we will send an alert to users that they have been updated, so that they are fully aware of the information we collect and how to use it.
And in case of any other inquiries, we are happy to serve you by contacting the customer service team from 10 am to 10 pm on WhatsApp number 00966502220272 or email us at [email protected]
Our generous customer in "Final" store is always striving to achieve optimal service even after purchase, so our new products come with a 12-month warranty after their initial purchase to preserve your right and to be suitable for the purpose for which they were designed, a 6-month guarantee provided that they are free from bad defects the use.
Our honorable customer please read this agreement carefully, and in accordance with it you will receive payment for the purchase price of this agreement, you must keep the sales invoice and the receipt of the product you purchased, as it is an integral part of this agreement and you may be required to obtain the service, as you should Maintenance of the covered product as recommended in the Owner's Manual and the manufacturer's warranty.
The warranty covers only factory defects.
The customer is charged all maintenance costs in case the malfunctions are due to misuse such as breakage and damage due to your misuse of the products.
The Standard Limited Warranty (or extension set forth below) does not cover any defects, damages or costs caused by:
Misuse of the product and any consequential damage. Misuse is defined by the situations described here below, without limitation, in additional catalogs and in the instruction manual included with the product.
Modification, change, repair or service of the product by anyone other than our team at Just light site.
Physical abuse, overloading, misuse of the product, or its operation in a manner that conflicts with the instructions accompanying the product.
Any use of the product other than for which it was designed.
Failure to comply with the care and maintenance instructions that come with the product.
The Standard Limited Warranty for the period mentioned above is provided to the product owner while the 'Extension' is provided exclusively to the original purchaser, both guaranteeing that the Products are used for their intended purpose and properly maintained, and are free from inherent defects in materials or workmanship.
In the event of a claim under a Standard Limited Warranty or Extension, our obligation at Just light store is limited to replacing or repairing the product, at the discretion of our team of the condition of the product (s) or the part (s) that it identifies as defective in materials or workmanship.
To obtain coverage under the warranty (where applicable), the buyer will be responsible for carefully packing and returning defective products with proof of purchase to the official Just light distributor in the country of purchase.
By accepting the standard limited warranty and extension, you agree that these terms and conditions constitute the entire agreement between you and “Just light” website with respect to any warranty cover for the products purchased.
And in case of any other inquiries, we are happy to serve you by contacting the customer service team from 10 am to 10 pm on WhatsApp number 00966502220272 or email us at [email protected]
