The first and last goal of "Just Light" is to achieve the best in order to achieve the satisfaction of our valued customers, so we followed an easy policy in the process of returning and replacing new products and used equipment, and we only own high-quality items and original international brands registered with the Ministry of Commerce. In the Kingdom of Saudi Arabia, which were all subjected to examination and scrutiny in order to reach the comprehensive quality.
The customer must submit a return request within 3 working days only from the date of receiving the product, under the condition of non-use and the concern for the quality and technical integrity of the product from any defect resulting from misuse.
We refund all products that do not fit the description or are defective / damaged upon arrival, and all items that were not delivered within "3 working days" within the Kingdom of Saudi Arabia. "14 business days" outside Saudi Arabia from the date of shipment are automatically eligible for a refund. Please take into consideration that due to the current emerging conditions due to the Coronavirus "Covid-19", the arrival of the product may be slightly delayed in your area.
The entire invoice amount will be credited as a balance with us in the client's wallet, which he can use in any other purchase order.
In the event that the customer does not want to use the balance for another purchase, our team will contact us in order to follow up with him to recover the value of the amount and transfer it to your bank account or credit card, bearing in mind that the customer will be charged the shipping costs and bank transfer fees according to the policy of the banks in his region, whether In the Kingdom of Saudi Arabia or outside Saudi Arabia.
Non-defective items are returned within "10 business days" maximum from the date of purchase with original receipt, blank warranty card, new condition and original box.
We in "Just Light" store accept a request to return and exchange defective items from a factory defect within "3 working days" only from the date the product was delivered, regardless of the reasons behind the return. You can return any product as long as the item has not been used, and in the same condition upon delivery, free from breakage, scratches, or any defect mentioned, and in the event that the product is new, all the original packaging in which the product arrived must be intact.
No exchanges or returns (unless factory defective) on film, photo paper batteries, printers, gift cards, special required items, or items marked "as is"
In the event that the products arrived with missing items, a factory defect, the customer must inform us directly and contact the customer service team within a maximum of 24 working hours on WhatsApp number 00966502220272 with specifying the order number, product name and reason for return to ensure a full refund / replacement, knowing that it will not Accept any request for return and exchange after the period specified above.
We require a working tracking number for all refunds that have been requested, once the tracking number indicates that the parcel has been delivered to us, and we have verified the condition of the product, we will refund the amount of the items returned.
The customer is responsible for the safe return of the product, and the customer is responsible for all shipping, handling and packaging costs for the products that have been returned by the customer, unless the product has a manufacturing defect and this has been confirmed by our inspection team, in this case we bear in Shop "Just Light" all shipping costs.
All return items are individually processed and verified, after we receive your returns, we will refund you the amount of items refunded to you in cash or credit card.
You must keep all original packaging until problem is solved, take out and inspect all merchandise carefully. Please do not damage the manufacturer's packaging.
Do not fill out manufacturer's warranty cards until you are absolutely sure you want to keep the product.
We cannot accept returns of products with completed warranty cards for damaged or lost side items.
Do not throw away any packing materials such as boxes, instructions, accessories, bags, etc. until you are absolutely sure that you want to keep the equipment.
Read all instruction manuals before testing the equipment received.
Just Light will not be liable for any consequential or accidental damage resulting from the sale or use of any merchandise purchased from us. Our only responsibility is the monetary value of the merchandise.
New equipment and items include a 6-day "month" warranty from the time of purchase that is free from defects such as breakage, damage due to misuse.
Used equipment includes a "30 days" warranty from the time of purchase. Used items returned within 14 days are eligible for refund or exchange, but are subject to a restocking fee (unless defective). Defective returns will be examined to ensure they meet our used damage / misuse warranty policy.
Full refund of store credit
Refund part of the store credit
Return the item for a full cashback
Return the product for store credit
Return the product for a new, similar item.
All returns and exchanges are reviewed and processed within 5 business days from the date the order was submitted.